Returns & Exchanges
At Quilter Labs, we stand behind the precision and quality of our high-performance amplifiers and pedals. If your gear isn't the perfect fit for your sound, we offer a 30-day return policy for items in original condition.
Initiate Your Return
Contact our support team within 30 days of delivery with your order number and serial number to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Place the product in its original factory packaging, including all manuals, power cables, and accessories to ensure safe transport and full refund eligibility.
Shipping Your Gear
Affix the provided shipping label or use a trackable carrier to send the unit back to our California service center for inspection.
Inspection and Refund
Once our technicians verify the unit's condition and functionality, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing